Secret to Conflict Resolution in Business: Remember, it’s NOT personal

After several decades of business, I was recently reminded that the maxim of treating people the way you wish to be treated, rings eternally true. I sent an email to a fairly new client (with whom I had entered into a contract with plans for a long term relationship), enquiring about the status of our contract extension and initial payment. I received an explosive, snarky reply to which I immediately took offense. Read more

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Lora Hyler